Privacy policy
PRIVACY POLICY
Last updated: August 30, 2026
This Privacy Policy describes how DELVANE PARIS ("we", "us", or "our") collects, uses and protects your personal information when you visit delvane-paris.com, make a purchase, contact us, or otherwise use our services.
1. INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect information such as:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Shopping cart and browsing activity
• Device and browser information
• IP address and similar technical information
• Communications you send to our customer service team
Payment information is processed through our authorised payment providers. We do not directly store complete payment card details when these are processed by third-party payment providers.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide order and tracking information
• Process returns and refunds
• Provide customer support
• Prevent fraud and protect our store
• Maintain and improve our website and services
• Comply with applicable legal obligations
• Send marketing communications where permitted
• Measure and improve our advertising and marketing
3. SHOPIFY
Our online store is hosted on Shopify.
Shopify provides the ecommerce infrastructure that enables us to operate our online store and may process personal information in connection with these services.
Shopify's processing of personal information is also subject to its applicable privacy documentation.
4. SERVICE PROVIDERS
We may share personal information where reasonably necessary with service providers that help us operate our business, including:
• Shopify and ecommerce providers
• Payment processors
• Shipping and fulfilment providers
• Customer service providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• IT and website service providers
We only disclose information where reasonably necessary for legitimate business purposes, to provide our services, or where otherwise permitted or required by law.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve our services and, where permitted, support advertising and marketing.
Where required by applicable law, non-essential cookies and similar technologies will be used based on the choices or consent you provide through our cookie settings.
You can manage available cookie preferences through our website's cookie controls.
6. ADVERTISING AND ANALYTICS
We may use advertising and analytics services to understand how visitors interact with our website and to measure or improve our marketing.
Depending on your consent choices and applicable law, information about your interactions with our store may be processed by advertising and analytics partners.
7. MARKETING COMMUNICATIONS
Where permitted by law, we may send you information about products, promotions or other DELVANE PARIS news.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
8. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information in countries other than the country in which you live.
Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce agreements.
10. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information.
These may include the right to request access to, correction of, deletion of, restriction of, or a copy of certain personal information, as well as the right to object to certain processing or withdraw consent where processing is based on consent.
These rights may be subject to exceptions and limitations under applicable law.
To submit a privacy request, contact:
info@delvane-paris.com
We may need to verify your identity before completing certain requests.
11. CHILDREN
Our services are not intended to be used by children to make purchases independently.
We do not knowingly seek to collect personal information from children contrary to applicable law.
12. SECURITY
We and our service providers use reasonable administrative, technical and organisational safeguards designed to protect personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services or legal requirements.
The current version will be published on this website.
14. CONTACT
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, contact us at:
DELVANE PARIS
Email: info@delvane-paris.com
Website: delvane-paris.com