Shipping policy
SHIPPING POLICY
Thank you for shopping with DELVANE PARIS.
FREE TRACKED SHIPPING
We offer free tracked shipping on all orders.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Business days do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
ESTIMATED DELIVERY TIME
Our estimated delivery time is 6–10 business days after your order has been processed.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays or unusually high order volumes.
ORDER TRACKING
Once your order has been dispatched, tracking information will be provided where available.
Please allow some time for tracking information to become active after the carrier receives your shipment.
MULTIPLE PACKAGES
In some circumstances, products within the same order may be dispatched separately.
If this occurs, you may receive your order in more than one package and may receive separate tracking information.
INCORRECT ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery information, contact us immediately at info@delvane-paris.com.
We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
DELAYED ORDERS
If your order has not arrived within the expected timeframe, please check your tracking information first.
If you require additional assistance, contact us at info@delvane-paris.com with your order number.
LOST OR DAMAGED ORDERS
If your order appears to have been lost in transit or arrives damaged, contact us at info@delvane-paris.com.
We will investigate the issue and provide an appropriate solution in accordance with applicable consumer law.
QUESTIONS ABOUT DELIVERY
For assistance with an order or delivery, contact:
DELVANE PARIS
info@delvane-paris.com